Shipping Policy

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail to the address provided at checkout. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

If your item is no longer available, we will void the pre-authorization and notify you via e-mail. 

Processing Times

  • All orders, except for Petote and Susan Lanci Designs, are processed in the USA and will be dispatched for shipping within 3 business days from the date you placed your order.

  • Petote  products are made to order in the United States and will be dispatched for shipping within 7 business days from the date you placed your order.

  • Susan Lanci Designs products are carefully hand-crafted to order in the United States and will be dispatched for shipping within 7 business days from the date you placed your order.

Estimated Shipping Transit Time

Products ship from the United States. Shipping transit times are between 2 to 5 business days with the USA.

Shipping transit times to Canada are 3 to 7 business days. There may be delays out of our control at the border which could cause your package to arrive later. We pay the duties and import taxes for products shipped to Canada.

Order Tracking

We will email you a with a tracking number once your order is dispatched.

Your order may be shipped in multiple packages. A confirmation and tracking number will be sent by e-mail for each package.

USA Shipping Region

We currently offer shipping within the 48 contiguous states and the District of Columbia. Shipping is free.

Canada Shipping

Free shipping to Canada. We pay the duties and import taxes, so you do not have to make any additional payments.

International Orders

At this time, we do not accept international orders.

Shipping to P.O. Boxes

We do not ship to P.O. Boxes.

 

By placing an order on poussepitou.com you are accepting our Shipping Policy.